Return Policy
Thank you for visiting hyd-pump.com and shopping with us. We are committed to providing you with high-quality hydraulic pumps, gear pumps, and other excavator parts. As we ship overseas from Guangzhou, China, our return policy is as follows:
Return Conditions
We only accept return requests due to the following quality issues:
- Manufacturing Defects: For example, hydraulic pumps experiencing oil leaks, insufficient pressure, abnormal noise, or other functional failures; gear pumps with damaged gears, jamming, insufficient flow, or other issues; other excavator parts with material defects, incorrect dimensions, difficulty in installation, or other conditions affecting normal use.
- Significant Discrepancy from Description: For example, the received product has significant differences in model, specifications, parameters, etc., from the description shown on our website (excluding slight color variations or dimensional errors).
- Severe Damage During Shipping: If the package you received has been severely damaged during shipping, causing the product to be unusable.
Non-Accepted Returns
Except for the quality issues mentioned above, we do not accept return requests under the following circumstances. Thank you for your understanding:
- Personal reasons such as dislike or no longer wanting the product.
- Incorrect model selection (please carefully verify product model and parameters before purchasing).
- Damage caused by human factors or improper use.
- Requests made beyond the return application period.
Return Application Process
If you receive a product with quality issues, please contact our customer service team within [Please fill in the specific number of days here, e.g., 15 days] of receiving the product through the following methods:
- Send an email to: [Please fill in your customer service email address here, e.g., [[email protected]]
- Contact us through our website: Please visit the "Contact Us" page on our website [
www.hyd-pump.com - Contact our online customer service: You can contact our customer service through the online chat tool on our website.
In your application, please be sure to provide the following information:
- Your order number.
- The name and model of the product with the issue.
- A clear written description of the problem, preferably including the fault phenomenon and usage conditions.
- Provide clear pictures or videos as proof of the quality issue, such as showing the pump model, close-ups of the defective part, or videos of abnormal operation.
Return Processing Process
- Our technical team will conduct a preliminary review within [Please fill in the specific number of business days here, e.g., 3-5 business days] of receiving your application.
- If your return request is approved, we will provide the following solutions based on the specific situation:
- Refund: We will process the refund within [Please fill in the specific number of days here, e.g., 7 business days] of receiving the returned eligible product. The refund will be returned to your original payment account.
- Exchange: If you wish to exchange for the same model of product, we will arrange for shipment (which may require some processing time and additional shipping time).
- Technical Support or Repair Advice: For some minor quality issues that may be resolved through simple technical means, we may first provide technical support or repair advice.
Return Shipping Costs
- If the return is due to a product quality issue, we will bear the return shipping costs (please consult with our customer service team for specific return methods and shipping cost payment arrangements). Considering the cost of international shipping, we will do our best to negotiate the most economical and effective return solution.
- If the return is not approved by us, the shipping costs will be borne by you.
Important Notes
- Please ensure that the returned product is well-packaged and includes all original accessories and labels.
- Before returning the product, please be sure to contact our customer service team first and obtain return authorization.
- For returns that have not been contacted with us in advance and have not obtained authorization, we may not be able to process them.
Contact Us
If you have any questions about our return policy, please feel free to contact our customer service team:
- Send an email to: [Please fill in your customer service email address here, e.g., [[email protected]]
- Contact us through our website: Please visit the "Contact Us" page on our website [
www.hyd-pump.com - Contact our online customer service: You can contact our customer service through the online chat tool on our website.
