1. What products do you offer?
We specialize in a wide range excavator spare parts of construction machinery, Road Roller, Paver, Soil Stabilizer,Concrete Pump Truck, Mixer Truck, Rotary Drilling Rig, including hydraulic pump parts, Hydraulic gear pumps, travel motors, swing motors, oil seals, sensors, solenoid valves, turbochargers, water pump and more. Our products are compatible with popular brands such as Komatsu, Caterpillar, Hitachi, Kobelco, Caterpillar, Rexroth, Sauer Danfoss, Linde, Eaton, Kawasaki and others.
2. Do you provide both new and aftermarket parts?
Yes, we provide both new and aftermarket parts, including original and high-quality aftermarket alternatives to meet various customer requirements.
3. How can I place an order?
You can place an order by contacting our sales team through email or phone, or by visiting our website https://hyd-pump.com/, We will provide you with product details and pricing for your selection.
4. What are your payment terms?
Our payment terms typically include bank transfer (T/T), Western Union, and Credit Card, Specific terms can be discussed based on the order size and customer location.
5. Do you offer international shipping?
Yes, we ship our products worldwide, including regions like Europe, the Americas, Southeast Asia, and the Middle East. Shipping fees and delivery times vary depending on your location.
6. What is your warranty policy?
We offer a 3-month warranty for most of our products. Warranty coverage includes defects in material and workmanship but excludes damages caused by improper use or contamination (e.g., hydraulic pump damage due to impurities).
7. Can I return or exchange a product?
Returns and exchanges are accepted within a specified time frame (usually 30 days) provided the item is unused and in its original packaging. Please contact our customer service team for more details on our return policy.
8. How do I know if a part is compatible with my machine?
You can check the part number and model compatibility in our product listings. If you’re unsure, feel free to contact us with your machine’s model and serial number, pictures with size information and we’ll help verify compatibility.
9. Do you provide technical support?
Yes, our team can assist you with any technical questions or installation concerns. Please reach out to us via email or phone for support.
10. What are your business hours?
Our business hours are from 9:00 AM to 6:00 PM, Monday to Friday (local time). You can also contact us via email outside of business hours, and we will respond as soon as possible.
