Why Choose Us

Choosing the right partner in the hydraulic component industry is crucial. Here are the reasons to choose BORSINDA:

1. Unmatched Quality and Reliability: BORSINDA HYDRO MACHINERY CO., LTD. takes pride in providing top-tier hydraulic components that meet international standards. By strictly adhering to the ISO 9001 quality management system, we ensure that every product delivers exceptional performance and durability.

   
   

2. Comprehensive Product Range: Our product line includes gear pumps, hydraulic pumps, travel motors, and swing pumps, meeting the diverse needs of the construction machinery industry. Whatever hydraulic component you require, we provide solutions for a seamless one-stop procurement experience.

   
   

3. Experienced Team: Our team has over 10 years of expertise in the hydraulic components field, with in-depth knowledge of product design, manufacturing processes, and market demands. Our international trade team is well-versed in the global market, ensuring accurate understanding and fulfillment of customer needs.

   
   

4. Customized Solutions: We recognize that each customer has unique requirements. We offer both standardized products and tailored services to meet your specific needs, allowing us to stand out in the industry with our flexibility.

   
   

5. Customer Support: Our team is dedicated to providing comprehensive customer support. From technical consultation to after-sales service, we ensure you receive timely assistance throughout the entire procurement process. Whatever challenges you face, we are committed to providing solutions.

   
   

6. Global Service Experience: Our products have been exported to over 100 countries worldwide. With a deep understanding of international logistics, sea, air, and express delivery processes, we offer efficient transportation solutions to ensure your products arrive safely and on time.

   
   

7. Innovation and Development: At BORSINDA, we are always pursuing innovation. We continually invest in research and development, keeping pace with technological advancements, optimizing existing products, and exploring new solutions to better meet customer needs.

   
   

8. Competitive Pricing: By closely collaborating with top domestic manufacturers, we provide high-quality products while maintaining competitive prices, allowing customers to achieve outstanding value without compromising quality.

   
   

9. Commitment to Long-Term Partnerships: We believe in building lasting relationships. Through professional technical support and exceptional after-sales service, we ensure customers consistently receive a satisfying experience, fostering long-term success and mutual growth.

   
   

Choosing BORSINDA means choosing excellence, reliability, and innovation. We are not just your supplier; we are your partner in driving success.

1. What products do you offer?

We specialize in a wide range excavator spare parts of construction machinery, Road Roller, Paver, Soil Stabilizer,Concrete Pump Truck, Mixer Truck, Rotary Drilling Rig, including hydraulic pump parts, Hydraulic gear pumps, travel motors, swing motors, oil seals, sensors, solenoid valves, turbochargers, water pump and more. Our products are compatible with popular brands such as Komatsu, Caterpillar, Hitachi, Kobelco, Caterpillar, Rexroth, Sauer Danfoss, Linde, Eaton, Kawasaki and others.

2. Do you provide both new and aftermarket parts?

Yes, we provide both new and aftermarket parts, including original and high-quality aftermarket alternatives to meet various customer requirements.

3. How can I place an order?

You can place an order by contacting our sales team through email or phone, or by visiting our website https://hyd-pump.com/, We will provide you with product details and pricing for your selection.

4. What are your payment terms?

Our payment terms typically include bank transfer (T/T), Western Union, and Credit Card, Specific terms can be discussed based on the order size and customer location.

5. Do you offer international shipping?

Yes, we ship our products worldwide, including regions like Europe, the Americas, Southeast Asia, and the Middle East. Shipping fees and delivery times vary depending on your location.

6. What is your warranty policy?

We offer a 3-month warranty for most of our products. Warranty coverage includes defects in material and workmanship but excludes damages caused by improper use or contamination (e.g., hydraulic pump damage due to impurities).

7. Can I return or exchange a product?

Returns and exchanges are accepted within a specified time frame (usually 30 days) provided the item is unused and in its original packaging. Please contact our customer service team for more details on our return policy.

8. How do I know if a part is compatible with my machine?

You can check the part number and model compatibility in our product listings. If you’re unsure, feel free to contact us with your machine’s model and serial number, pictures with size information and we’ll help verify compatibility.

9. Do you provide technical support?

Yes, our team can assist you with any technical questions or installation concerns. Please reach out to us via email or phone for support.

10. What are your business hours?

Our business hours are from 9:00 AM to 6:00 PM, Monday to Friday (local time). You can also contact us via email outside of business hours, and we will respond as soon as possible.

In our foreign trade business, we are dedicated to providing comprehensive services to meet your needs for excavator hydraulic pumps, gear pumps, and related components. Our services include:

1. After-Sales Support

24/7 Technical Support: Our professional team offers 24/7 technical support. Whenever and wherever you need assistance, we are here for you.

Rapid Response Mechanism: For any technical issues or fault reports, we promise to respond promptly and take swift action to resolve the problem.

Regular Maintenance Reminders: To ensure the optimal operation of your excavator hydraulic pumps and gear pumps, we will periodically send maintenance reminders and service suggestions to our clients.

2. Technical Consultation

Expert Team: Our team of experienced engineers and technical consultants provides in-depth market insights and customized advice, helping you choose the best hydraulic pumps, gear pumps, and other components.

Selection Guidance: Based on your specific needs and operating environment, we assist you in selecting the most suitable excavator hydraulic pumps and gear pumps.

Performance Optimization Plans: We propose specific performance improvement and efficiency enhancement plans for excavator hydraulic pumps and gear pumps based on actual application conditions.

3. Custom Solutions

Personalized Design: For special projects or unique application scenarios, we offer end-to-end custom services from design to production, meeting your specific requirements for hydraulic pumps, gear pumps, and excavator components.

Material and Process Selection: Based on customer requirements, we choose high-quality materials and use advanced production processes to meet specific working conditions.

Strict Testing Procedures: All custom products undergo rigorous quality control and performance testing to ensure that hydraulic pumps and gear pumps meet the highest standards.

4. Packaging and Shipping

Safe Packaging: We use high-standard shockproof and waterproof packaging materials, such as wooden boxes, cartons, and PP film, to ensure that all excavator hydraulic pumps and gear pumps arrive at their destination intact.

Logistics Partners: We collaborate with globally recognized logistics companies to offer various shipping options, including sea freight, air freight, and land transportation, ensuring timely delivery.

Real-Time Tracking Service: With our logistics tracking system, you can monitor the location of your goods and their estimated arrival time at any time.

5. Value-Added Services

Training Support: We provide professional training on installation, operation, and maintenance to ensure users can effectively and correctly use our excavator hydraulic pumps and gear pumps.

Spare Parts Supply: We offer original spare parts for a long term, ensuring that your equipment maintains optimal performance even after extended use.

By choosing us, you will not only gain high-quality excavator hydraulic pumps and gear pumps but also enjoy comprehensive professional services. We look forward to collaborating with you to drive your business growth and achieve a win-win situation.