Customer Service
In our foreign trade business, we are dedicated to providing comprehensive services to meet your needs for excavator hydraulic pumps, gear pumps, and related components. Our services include:
1. After-Sales Support
24/7 Technical Support: Our professional team offers 24/7 technical support. Whenever and wherever you need assistance, we are here for you.
Rapid Response Mechanism: For any technical issues or fault reports, we promise to respond promptly and take swift action to resolve the problem.
Regular Maintenance Reminders: To ensure the optimal operation of your excavator hydraulic pumps and gear pumps, we will periodically send maintenance reminders and service suggestions to our clients.
2. Technical Consultation
Expert Team: Our team of experienced engineers and technical consultants provides in-depth market insights and customized advice, helping you choose the best hydraulic pumps, gear pumps, and other components.
Selection Guidance: Based on your specific needs and operating environment, we assist you in selecting the most suitable excavator hydraulic pumps and gear pumps.
Performance Optimization Plans: We propose specific performance improvement and efficiency enhancement plans for excavator hydraulic pumps and gear pumps based on actual application conditions.
3. Custom Solutions
Personalized Design: For special projects or unique application scenarios, we offer end-to-end custom services from design to production, meeting your specific requirements for hydraulic pumps, gear pumps, and excavator components.
Material and Process Selection: Based on customer requirements, we choose high-quality materials and use advanced production processes to meet specific working conditions.
Strict Testing Procedures: All custom products undergo rigorous quality control and performance testing to ensure that hydraulic pumps and gear pumps meet the highest standards.
4. Packaging and Shipping
Safe Packaging: We use high-standard shockproof and waterproof packaging materials, such as wooden boxes, cartons, and PP film, to ensure that all excavator hydraulic pumps and gear pumps arrive at their destination intact.
Logistics Partners: We collaborate with globally recognized logistics companies to offer various shipping options, including sea freight, air freight, and land transportation, ensuring timely delivery.
Real-Time Tracking Service: With our logistics tracking system, you can monitor the location of your goods and their estimated arrival time at any time.
5. Value-Added Services
Training Support: We provide professional training on installation, operation, and maintenance to ensure users can effectively and correctly use our excavator hydraulic pumps and gear pumps.
Spare Parts Supply: We offer original spare parts for a long term, ensuring that your equipment maintains optimal performance even after extended use.
By choosing us, you will not only gain high-quality excavator hydraulic pumps and gear pumps but also enjoy comprehensive professional services. We look forward to collaborating with you to drive your business growth and achieve a win-win situation.
Your One-Stop Shop for Excavator Gear Pumps & Loader Hydraulic Pumps
BORSINDA HYDRO MACHINERY
Backed by China’s top supply chain, we offer high-performance hydraulic pumps, gear pumps, and components for heavy machinery. Our products use durable, eco-friendly materials and advanced technology, meeting rigorous international standards to ensure optimal performance in demanding conditions.